NEW ID# 17-1825 Location: Edmonton, AB
The City of Edmonton’s newly formed Branch, Business Performance and Customer Experience, is designed to continually evaluate services to achieve the best value for Edmontonians. The branch will focus on optimizing service delivery across the City Operations Department by leveraging innovative business practices and continuous improvement.
With a strong contract management background and a strong citizen focus, the Director is responsible for providing department-wide contract management governance and oversight for the department. The Director is accountable for establishing a contract/vendor management program, reviewing contracts and contract groupings, monitoring contract performance, and managing contract non-compliance and adherence to contract post-mortem practices. The Director will maximize operational and financial performance for the department while creating a section that operates with a high degree of credibility.
The Director plays a key role across the department Vendor/Contract Management, responsible for controlling costs, driving service excellence, and mitigating risks to gain increased value from vendors throughout the life cycle. This position is essential for the success of the Departments’ strategic efforts toward establishing an integrated approach, ongoing cost effectiveness, and value for money. Additionally, the Director will establish and hold others accountable to behave in a way consistent with the branch and the City of Edmonton’s leadership principles.
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